*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg-primary: #FFFFFF;--bg-secondary: #FAFAFA;--bg-tertiary: #F3F4F6;--text-primary: #030712;--text-secondary:#6B7280;--text-muted: #9CA3AF;--border-color: #E5E7EB;--accent: #1E5A9C;--accent-hover: #17497F;--error: #DC2626;--success: #059669;--input-bg: #FAFAFA;color-scheme:light}html,body,#root{height:100%}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;background-color:var(--bg-primary);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}button:focus:not(:focus-visible),a:focus:not(:focus-visible){outline:none}.auth-layout{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:var(--bg-secondary)}.auth-card{width:100%;max-width:420px;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;padding:32px;box-shadow:0 1px 2px #0000000a}.auth-form-header{text-align:center;margin-bottom:24px}.auth-form-logo{width:48px;height:48px;margin-bottom:12px}.auth-form-title{font-size:22px;font-weight:600;margin-bottom:4px}.auth-form-subtitle{color:var(--text-secondary);font-size:14px}.input-group{margin-bottom:12px}.input-field{width:100%;padding:12px 14px;border:1px solid var(--border-color);border-radius:8px;background:var(--input-bg);color:var(--text-primary);font-size:15px;outline:none;transition:border-color .15s ease}.input-field:focus{border-color:var(--accent)}.btn-primary{width:100%;padding:12px 16px;background:var(--accent);color:#fff;border:none;border-radius:8px;font-size:15px;font-weight:500;cursor:pointer;transition:background .15s ease}.btn-primary:hover:not(:disabled){background:var(--accent-hover)}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.btn-secondary{padding:8px 14px;background:transparent;color:var(--text-primary);border:1px solid var(--border-color);border-radius:8px;font-size:14px;cursor:pointer}.btn-secondary:hover{background:var(--bg-tertiary)}.error-message{color:var(--error);background:#dc262614;padding:10px 12px;border-radius:8px;font-size:14px;margin-bottom:12px}.success-message{color:var(--success);background:#05966914;padding:10px 12px;border-radius:8px;font-size:14px;margin-bottom:12px}.admin-shell{min-height:100vh;display:flex;flex-direction:column;background:var(--bg-secondary)}.admin-header{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:12px 24px;background:var(--bg-primary);border-bottom:1px solid var(--border-color)}.admin-header-left{display:flex;align-items:center;flex-wrap:wrap;gap:12px;min-width:0;flex:1 1 auto}.admin-header-logo{width:32px;height:32px}.admin-header-title{font-weight:600;font-size:16px}.admin-header-right{display:flex;align-items:center;gap:12px}.admin-header-user{color:var(--text-secondary);font-size:14px}.admin-env-select{padding:6px 10px;border-radius:6px;border:1px solid var(--border-color);background:var(--bg-primary);color:var(--text-primary);font-size:13px;cursor:pointer}.admin-main{flex:1;padding:32px 24px;max-width:1600px;width:100%;margin:0 auto;min-width:0}.admin-page-title{font-size:24px;font-weight:600;margin-bottom:24px}.admin-empty{background:var(--bg-primary);border:1px dashed var(--border-color);border-radius:12px;padding:48px;text-align:center;color:var(--text-secondary)}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:32px}.stat-tile{background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;padding:20px}.stat-tile--warn{border-color:#fed7aa;background:#fff7ed}.stat-tile--danger{border-color:#fecaca;background:#fef2f2}.stat-tile-label{font-size:13px;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.02em;margin-bottom:8px}.stat-tile-value{font-size:32px;font-weight:600;line-height:1.1;color:var(--text-primary)}.stat-tile-delta{margin-top:10px;font-size:13px;display:flex;align-items:baseline;gap:6px}.stat-tile-delta-value{font-weight:600;color:#16a34a}.stat-tile-delta-label{color:var(--text-secondary)}.stat-tile--clickable{cursor:pointer;transition:transform .1s ease,box-shadow .1s ease}.stat-tile--clickable:hover{transform:translateY(-1px);box-shadow:0 4px 12px #0000000f}.insights-section-title{font-size:16px;font-weight:600;color:var(--text-primary);margin:24px 0 12px}.insights-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(360px,1fr));gap:16px;margin-bottom:32px}.insights-card{background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;padding:16px}.insights-card-header{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:12px}.insights-card-title{font-size:13px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.02em}.insights-card-total{font-size:13px;color:var(--text-secondary);font-variant-numeric:tabular-nums}.insights-bars{display:flex;align-items:flex-end;gap:4px;height:140px}.insights-bar-col{flex:1;display:flex;flex-direction:column;align-items:center;min-width:0}.insights-bar-wrap{width:100%;height:90px;display:flex;align-items:flex-end}.insights-bar{width:100%;border-radius:3px 3px 0 0;min-height:1px;transition:opacity .1s ease}.insights-bar:hover{opacity:.8}.insights-bar-label{font-size:10px;color:var(--text-secondary);margin-top:4px;font-variant-numeric:tabular-nums}.insights-bar-count{font-size:11px;color:var(--text-primary);font-weight:600;font-variant-numeric:tabular-nums}.insights-retention-card{background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;padding:16px 20px;margin-bottom:32px;display:flex;flex-direction:column;gap:12px}.insights-retention-row{display:grid;grid-template-columns:40px 1fr 140px;align-items:center;gap:12px}.insights-retention-label{font-weight:600;font-size:14px;color:var(--text-primary)}.insights-retention-bar{height:10px;background:var(--bg-secondary, #f3f4f6);border-radius:5px;overflow:hidden}.insights-retention-fill{height:100%;background:#3aa88f;transition:width .3s ease}.insights-retention-value{font-size:13px;color:var(--text-primary);font-variant-numeric:tabular-nums;text-align:right}.insights-retention-frac{color:var(--text-secondary);font-size:12px}.insights-retention-hint{font-size:12px;color:var(--text-secondary);line-height:1.4;margin-top:4px}.selection-bar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:10px 16px;margin-bottom:12px;background:var(--bg-primary);border:1px solid var(--accent);border-radius:8px;box-shadow:0 1px 3px #0000000f}.selection-bar-info{display:flex;align-items:center;gap:10px}.selection-bar-count{font-weight:600;font-size:15px;background:var(--accent);color:#fff;padding:2px 10px;border-radius:999px}.selection-bar-label{color:var(--text-secondary);font-size:14px}.selection-bar-clear{background:transparent;border:none;color:var(--text-secondary);font-size:13px;cursor:pointer;text-decoration:underline;padding:4px}.selection-bar-clear:hover{color:var(--text-primary)}.selection-bar-actions{display:flex;gap:6px}.admin-col-check{width:40px;text-align:center;padding:0 8px!important}.admin-col-check input[type=checkbox]{cursor:pointer;width:16px;height:16px;accent-color:var(--accent)}.admin-error-message{cursor:pointer;max-width:600px}.admin-stack-cell{background:var(--bg-tertiary);padding:0!important}.admin-stack-trace{margin:0 0 12px;padding:12px;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:6px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12px;color:var(--text-primary);white-space:pre-wrap;word-break:break-word;max-height:400px;overflow:auto}.admin-error-detail{padding:16px}.admin-error-detail-label{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-secondary);margin-bottom:6px}.admin-error-detail-label+.admin-stack-trace{margin-top:0}.admin-error-fields{display:grid;grid-template-columns:max-content 1fr;gap:4px 16px;margin:0 0 16px;font-size:13px}.admin-error-fields dt{font-weight:600;color:var(--text-secondary);text-transform:uppercase;font-size:11px;letter-spacing:.04em;align-self:center}.admin-error-fields dd{margin:0;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;word-break:break-all}.admin-nav{display:flex;flex-wrap:wrap;gap:4px;margin-left:16px}.admin-nav-link{padding:6px 12px;border-radius:6px;font-size:14px;color:var(--text-secondary);text-decoration:none;transition:background .1s ease,color .1s ease}.admin-nav-link:hover{background:var(--bg-tertiary);color:var(--text-primary)}.admin-nav-link.active{background:var(--bg-tertiary);color:var(--text-primary);font-weight:500}.admin-tabs{display:flex;gap:4px;border-bottom:1px solid var(--border-color);margin-bottom:16px}.admin-tab{background:transparent;border:none;padding:10px 14px;font:inherit;font-size:14px;color:var(--text-secondary);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .1s ease,border-color .1s ease}.admin-tab:hover{color:var(--text-primary)}.admin-tab.active{color:var(--text-primary);font-weight:500;border-bottom-color:var(--accent)}.admin-tab-toolbar{display:flex;justify-content:flex-end;margin-bottom:8px;min-height:18px}.admin-comment-content{white-space:pre-wrap;word-break:break-word;max-width:480px;display:inline-block}.admin-page-header{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:16px}.admin-page-count{color:var(--text-secondary);font-size:14px}.admin-search{margin-bottom:16px}.admin-loading{display:flex;justify-content:center;padding:48px}.admin-table-wrapper{background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;overflow:auto;max-height:calc(100vh - 220px)}.admin-table{width:100%;min-width:900px;border-collapse:separate;border-spacing:0;font-size:14px}.admin-actions-cell{display:flex;gap:6px;justify-content:flex-end;white-space:nowrap}.admin-table thead th{position:sticky;top:0;z-index:1;text-align:left;padding:12px 16px;background:var(--bg-tertiary);color:var(--text-secondary);font-weight:500;font-size:13px;text-transform:uppercase;letter-spacing:.02em;border-bottom:1px solid var(--border-color);white-space:nowrap}.admin-th-sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.admin-th-sortable:hover{background:var(--border-color);color:var(--text-primary)}.admin-th-sortable.is-active{color:var(--text-primary)}.admin-th-indicator{display:inline-block;margin-left:6px;font-size:11px;opacity:.6}.admin-th-sortable.is-active .admin-th-indicator{opacity:1;color:var(--accent)}.admin-table tbody td{padding:12px 16px;border-bottom:1px solid var(--border-color);vertical-align:middle}.admin-table tbody tr:last-child td{border-bottom:none}.admin-table tbody tr:hover{background:var(--bg-secondary)}.admin-cell-mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:13px;color:var(--text-secondary);white-space:nowrap}.admin-empty-row{text-align:center;padding:32px;color:var(--text-secondary)}.admin-user-cell{display:flex;align-items:center;gap:10px}.admin-avatar{width:32px;height:32px;border-radius:50%;object-fit:cover;flex-shrink:0}.admin-avatar-placeholder{background:var(--bg-tertiary);color:var(--text-secondary);display:flex;align-items:center;justify-content:center;font-weight:500;font-size:13px}.admin-tag{display:inline-block;padding:2px 8px;border-radius:999px;font-size:12px;font-weight:500;margin-right:4px}.admin-tag-muted{background:var(--bg-tertiary);color:var(--text-secondary)}.admin-tag-accent{background:#e0e7ff;color:#3730a3}.admin-tag-ok{background:#dcfce7;color:#166534}.admin-tag-warn{background:#fef3c7;color:#92400e}.admin-tag-danger{background:#fee2e2;color:#991b1b}.admin-row-blocked{background:#dc26260a}.admin-row-blocked:hover{background:#dc262614!important}.admin-row-resolved{opacity:.6}.admin-row-resolved:hover{opacity:1}.admin-cell-muted{color:var(--text-muted);font-size:13px}.admin-cell-small{font-size:12px}.admin-cell-wrap{max-width:320px;white-space:normal;overflow-wrap:anywhere;word-break:break-word;color:var(--text-secondary)}.admin-ride-cell{display:flex;flex-direction:column;gap:2px}.btn-small{padding:6px 10px;background:var(--bg-tertiary);color:var(--text-primary);border:1px solid var(--border-color);border-radius:6px;font-size:12px;font-weight:500;cursor:pointer;white-space:nowrap}.btn-small:hover:not(:disabled){background:var(--bg-secondary)}.btn-small:disabled{opacity:.6;cursor:not-allowed}.btn-small-danger{background:transparent;color:var(--error);border-color:#fecaca}.btn-small-danger:hover:not(:disabled){background:#fee2e2}.admin-actions-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:8px 0 12px}.admin-actions-status{font-size:12px;color:var(--text-secondary)}.btn-danger{padding:10px 16px;background:var(--error);color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer}.btn-danger:hover:not(:disabled){background:#b91c1c}.btn-danger:disabled{opacity:.6;cursor:not-allowed}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;padding:20px;z-index:1000}.modal-card{background:var(--bg-primary);border-radius:12px;padding:24px;width:100%;max-width:460px;box-shadow:0 10px 40px #0003}.modal-title{font-size:18px;font-weight:600;margin-bottom:6px}.modal-subtitle{font-size:14px;color:var(--text-secondary);margin-bottom:16px}.modal-textarea{resize:vertical;min-height:96px;font-family:inherit;margin-bottom:12px}.modal-label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:4px;margin-top:12px}.modal-label:first-of-type{margin-top:0}.modal-actions{display:flex;justify-content:flex-end;gap:8px}.loading-overlay{position:fixed;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;background:#ffffffb3}.spinner{width:32px;height:32px;border:3px solid var(--border-color);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.email-templates-layout{display:grid;grid-template-columns:260px 1fr;gap:24px;align-items:start}.email-templates-list{display:flex;flex-direction:column;gap:8px;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;padding:12px}.email-template-item{text-align:left;background:transparent;border:1px solid transparent;border-radius:8px;padding:10px 12px;cursor:pointer;display:flex;flex-direction:column;gap:2px;transition:background .15s ease,border-color .15s ease}.email-template-item:hover{background:var(--bg-tertiary)}.email-template-item.active{background:var(--bg-tertiary);border-color:var(--accent)}.email-template-item-title{font-weight:600;font-size:14px;color:var(--text-primary)}.email-template-item-key{font-size:12px;color:var(--text-muted);font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.email-template-item-badge{margin-top:4px;align-self:flex-start;background:#3aa88f26;color:#1f6f5d;font-size:11px;padding:1px 6px;border-radius:6px;font-weight:600}.email-template-editor-wrapper{background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;padding:20px;min-width:0}.email-template-editor{display:flex;flex-direction:column;gap:12px}.email-template-editor-meta{background:var(--bg-secondary);border-radius:8px;padding:12px 14px;font-size:13px;display:flex;flex-direction:column;gap:4px}.email-template-editor-description{color:var(--text-primary)}.email-template-editor-placeholders{color:var(--text-secondary)}.email-template-editor-placeholders code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:var(--bg-tertiary);padding:1px 6px;border-radius:4px}.email-template-editor-updated{color:var(--text-muted);font-size:12px}.email-template-field-label{font-size:13px;font-weight:600;color:var(--text-secondary);margin-top:4px}.email-template-input{width:100%;padding:10px 12px;border-radius:8px;border:1px solid var(--border-color);background:var(--input-bg);color:var(--text-primary);font-size:14px;outline:none}.email-template-input:focus{border-color:var(--accent)}.email-template-textarea{width:100%;min-height:320px;padding:12px;border-radius:8px;border:1px solid var(--border-color);background:var(--input-bg);color:var(--text-primary);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px;line-height:1.5;resize:vertical;outline:none}.email-template-textarea:focus{border-color:var(--accent)}.email-template-actions{display:flex;flex-wrap:wrap;gap:8px}.email-template-btn-save{width:auto;padding:10px 22px}.email-template-msg-ok{color:#16a34a;background:#16a34a14;padding:10px 12px;border-radius:8px;font-size:14px}.email-template-test-row{display:flex;gap:8px;align-items:center;margin-top:8px;padding-top:12px;border-top:1px dashed var(--border-color)}.email-template-test-row .email-template-input{flex:1;min-width:0}.email-template-preview-section{margin-top:12px;border-top:1px solid var(--border-color);padding-top:16px;display:flex;flex-direction:column;gap:8px}.email-template-preview-subject{font-size:13px;color:var(--text-secondary)}.email-template-preview-iframe{width:100%;min-height:600px;border:1px solid var(--border-color);border-radius:8px;background:#fff}@media(max-width:900px){.email-templates-layout{grid-template-columns:1fr}}.email-logs-filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px;align-items:center}.email-logs-filters .email-template-input{flex:0 1 220px}.email-logs-pager{display:flex;align-items:center;gap:12px;margin-top:14px;font-size:13px;color:var(--text-secondary)}.email-log-status{display:inline-block;padding:2px 8px;border-radius:6px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.email-log-status--sent{background:#16a34a1f;color:#166534}.email-log-status--failed{background:#dc26261f;color:#991b1b}.email-log-meta{background:var(--bg-secondary);border-radius:8px;padding:12px 14px;font-size:13px;display:flex;flex-direction:column;gap:4px}.email-log-meta span{color:var(--text-muted);font-weight:600;margin-right:6px}.email-log-meta code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:var(--bg-tertiary);padding:1px 6px;border-radius:4px}.chat-layout{display:flex;gap:16px;height:calc(100vh - 168px);min-height:480px}.chat-list-pane{width:380px;flex-shrink:0;display:flex;flex-direction:column;min-height:0}.chat-list{flex:1;overflow-y:auto;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px}.chat-list-item{display:block;width:100%;text-align:left;padding:12px 14px;background:transparent;border:none;border-bottom:1px solid var(--border-color);cursor:pointer;font:inherit;color:inherit}.chat-list-item:last-child{border-bottom:none}.chat-list-item:hover{background:var(--bg-secondary)}.chat-list-item.active{background:var(--bg-tertiary)}.chat-list-item-top{display:flex;align-items:center;gap:6px}.chat-list-title{flex:1;min-width:0;font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-time{flex-shrink:0;font-size:12px;color:var(--text-muted)}.chat-list-subtitle{font-size:12px;color:var(--text-secondary);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-preview{font-size:13px;color:var(--text-muted);margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-conv-pane{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;overflow:hidden}.chat-conv-empty{margin:auto;padding:48px;color:var(--text-muted);text-align:center}.chat-conv-header{padding:14px 18px;border-bottom:1px solid var(--border-color);background:var(--bg-secondary);flex-shrink:0}.chat-conv-title{font-weight:600;font-size:16px}.chat-conv-subtitle{font-size:13px;color:var(--text-secondary);margin-top:2px}.chat-conv-body{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:14px}.chat-msg{display:flex;gap:10px;align-items:flex-start}.chat-msg-body{min-width:0;flex:1}.chat-msg-head{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}.chat-msg-sender{font-weight:600;font-size:14px}.chat-msg-time{font-size:12px;color:var(--text-muted)}.chat-msg-flag{font-size:11px;color:var(--text-muted);background:var(--bg-tertiary);padding:1px 6px;border-radius:999px}.chat-msg-flag-danger{color:#991b1b;background:#fee2e2}.chat-msg-text{font-size:14px;margin-top:2px;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.chat-msg-deleted{color:var(--text-muted);font-style:italic}.chat-msg-image{display:block;max-width:280px;max-height:280px;border-radius:8px;margin-top:6px;border:1px solid var(--border-color)}.chat-attachment{display:inline-block;margin-top:6px;padding:6px 10px;background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:8px;font-size:13px;color:var(--text-primary);text-decoration:none}.chat-attachment:hover{background:var(--bg-secondary)}.chat-sys{align-self:center;text-align:center;font-size:12px;color:var(--text-muted);background:var(--bg-tertiary);padding:4px 12px;border-radius:999px;max-width:80%}